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Delivered countries

Klow is only shipping to the United Kingdom and to the following European countries: France, Monaco, Portugal, Italy, Spain, Andorra, Greece, Malta, Switzerland, Luxembourg, Belgium, Germany, Austria, Czech Republic, Latvia, Poland, Romania, Ireland, Denmark, Sweden, Finland, and Netherland.

Delivery cost

The different options will be offered during your confirmation order.

The delivery cost is offered for orders over 150€.

All our items are shipped from France.

The delivery cost is:

FRANCE

o 5€ Standard - 3 to 5 Open Days
o 25€ Express* - 2 to 3 Open Days
The different options will be offered during your confirmation order.
The delivery cost is offered for orders over 150€. 
All our items are shipped from France, Paris. 

DELIVERED EU COUNTRIES & UNITED KINGDOM

Price for Monaco, Portugal, Italy, Spain, Andorra, Greece, Malta, Switzerland, Luxembourg, Belgium, Germany, Austria, Czech Republic, Latvia, Poland, Romania, Ireland, Denmark, Sweden, Finland, and Netherland.

o 10€ Standard - 3 to 6 Open Days
o 25€ Express* - 2 to 4 Open Days

The different options will be offered during your confirmation order.
The delivery cost is offered for orders over 150€. 

Environmental impact

* Our Express Shipping is more expensive because it uses more carbon to deliver products with this method. Regarding our brand values, we decided to reduce this amount.

We are seeking the best solutions to reduce our carbon footprint as a company but also for you, as a client. 
For this reason, we have been selected transport companies that engage in reducing their environmental impact. 
They are neutral in carbon rejection by engaging in emission reduction project and in carbon credits. 
In France, Colissimo is neutral in carbon, thanks to the carbon compensation of their emissions. 
Relais Colis permits to collect your order at a specific location and reduce the carbon footprint caused by the transport door-to-door. This option will be soon available on Klow.
For Europe, UPS (option to choose), FedEx, DHL, DPD, and Chronospot are neutral in carbon. 
We advise our clients to use Standard delivery, more sustainable than express delivery.

Packaging

In order to offer you an ethical and responsible experience, from your order to the reception of your package, we use only eco-friendly materials.

Your package is customized according to the size of your items to minimize waste and reduce used space during transport. When possible, we use Kraft Envelopes

Our packaging is highly made of recycled & sustainable materials. Don't forget to recycle or reuse it.

Marketplace shipment

The items not sent by Klow are specified in the section “Delivery” of each product. These products will be directly sent to you by the brand, following our principles and values.

In case a product does not satisfy you, contact us at info@klow-slowfashion.com and our customer service team will inform you of the procedure to follow.

The products of the marketplace partners are directly delivered by them or their carriers without the intervention of Klow.
The product is delivered by the brand to the address you have indicated when placing the order.

The client is responsible for the accuracy of the information communicated to us, such as the delivery address and the personal information for each delivery. Please make sure, to write all the important information such as door codes or any information that might be relevant to ensure your product arrives on time at your delivery address.

Klow and the marketplace partners cannot be held responsible in case of impossibility to deliver the parcel due to incomplete or wrong delivery address entered by the client.

In case of missing information, the client is in charge of contacting the carrier on time, to give them the correct and complementary information to make sure the parcel can be delivered. If you need any help in the procedure, please contact our customer service team at info@klow-slowfashion.com, they will make sure to give you all the information and contact numbers to help you manage the situation.

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